Random Thoughts – Randosity!

Contacting Amazon.com support — where is that number?

Posted in best practices, business, customer service by commorancy on March 8, 2011

More and more, companies are hiding their support phone numbers behind layers and layers of web pages.  They simply don’t want you to call in.  They seem to think that their automated systems are so bulletproof that there is no need ever to talk to a human being.  Well, Amazon has taken this to the extreme.  Amazon is now so hands off, even their Amazon Web Services site has no sales phone number.  As if the automated signup and sales process is so fool-proof that you won’t fall into any kind of trap… what a joke!  So, the question begs, how the heck are you supposed to ask questions about their services or about charges on your cards?  Clearly, a company can’t do business like this long term.  Customer Service is everything and hiding your support people behind layers of web pages is so completely counter to sales and support, I don’t understand how these companies even stay in business.

So, what are consumers to do except get more and more frustrated?  Instead of getting frustrated, this article is here to expose these hard-to-find phone numbers for all to see and use.

Amazon’s Customer Service line:

  • 1-866-216-1072 (they can transfer you to other departments, just ask)
  • International customers can reach us at 1-206-266-2992. Charges may apply.
  • For AWS subscribers, call the above number and politely ask to be transferred to the AWS support team since there is no direct number for AWS.
    • Keep in mind that you will need a paid phone support contract with AWS to talk to a representative.

Ebay.com:

  • 866-903-3229 — Note, they require one-time use pin codes or press # if you don’t have it.  It will likely expedite your call to set pincode up from the link.  You’ll need to login to do this.

Paypal:

  • 1-888-221-1161 — Note, need to login and set up one time-use pin code, but you may be able to skip this step when calling without one.  It will probably expedite your call if you set one up.

Buy.com:

BestBuy.com:

Frys.com:

  • 1-800-856-9800
  • International: +1-408-350-1484
  • Sales/Customer Service Fax: 1-408-487-4700
  • Email: service@cs.frys.com

Netflix.com:

  • 1-866-716-0414 — Note, might be faster if you use the express code from your account

Redbox.com:

  • 1-866-REDBOX3 (1-866-733-2693)

Hulu.com:

  • 1-877-485-8411  (For Hulu Plus Subscribers)

Virgin Mobile:

  • No Contract Plans / General: 1-888-322-1122
  • Broadband2Go: 1-877-877-8443
  • Assurance Wireless: 1-888-321-5880

Wells Fargo:

  • Online Banking: 1-800-956-4442

I’ll add more as I find them.  Of course, if you find any new numbers that need to be here, feel free to comment.  If any of these stop working, please comment as well.

Enjoy!

5 Responses

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  1. parisalouie said, on June 1, 2015 at 11:50 am

    Looking for amazon AWS support number urgently. Anyone?

    • commorancy said, on June 1, 2015 at 9:51 pm

      Hello,

      I don’t have the AWS customer service number handy. If I find it, I will update the article. However, I believe the support phone number is only handy if you have the right support contract to use it. If you don’t have the proper paid support level, they likely won’t talk to you on the phone. I’d suggest logging into your AWS instance and opening a ticket instead. If you need to talk with someone urgently, I’d suggest that you add a comment into the ticket that you need to speak to someone on the phone regarding your issue and leave your phone number in the ticket. Hopefully, they will call you.

      Good luck.

    • commorancy said, on June 1, 2015 at 9:55 pm

      I just found the answer… call:

      1-888-280-3321 or 1-866-216-1072

      This is the standard Amazon customer service line. While this isn’t AWS, they can transfer calls to the AWS team. Politely call and ask to be transferred to the AWS support team.

      Thanks.

  2. Dave said, on July 4, 2012 at 10:13 pm

    I think that amazon has brilliant customer service. I have to get in touch a few times and has no problems at all – just typed in “contact amazon” into google and it was the first thing on the list of results. From there you get the option of THEM CALLING YOU WHEN YOU WANT, online chat (which I use as it is very good) and the option to email them (you get a response within 24 hours).

    As for the other companies I can’t comment.

    • commorancy said, on July 5, 2012 at 4:18 am

      Hi Dave,

      There’s no question that Amazon’s customer service works fine. It’s not Amazon’s customer service that is at issue here. It’s the fact that you had to go to Google to search for a phone number belonging to Amazon’s customer service. This simple act speaks volumes of what’s wrong with Amazon’s site. For any retail site, this information should be front and center on the site (or at least readily available as a link in the page’s footer). Instead, it’s buried behind screen after screen of information under each account. Basically, you can’t get to this information easily or quickly without first logging into Amazon, without having purchased a product or without the help of Google. This is the problem. Amazon doesn’t really want you to call or write them. They will help you once you do, but getting to the forms or the contact information is a chore and difficult. Hence, the need for sites like this.

      Once you finally find the information to contact them, it all works well and with the speed required. It’s just that Amazon doesn’t make it anywhere as easy as it should be to manage the returns process for items. Trying to find a phone number to actually call and talk to someone is not in any way easy at Amazon. Hence, the need to Google to find it which also shows the need for blog articles like this one.

      The fact that you ended up on the Randosity blog responding to this very article specifically says that you were looking for Amazon’s number on Google. What else does that say? It says that Amazon has failed at a very basic retail web site function.. to provide its users with easy access to customer service contact information. Once you jump through the hoops to get there, they’re willing to help you.

      Thanks.


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