Random Thoughts – Randosity!

Rant Time: Don’t ever wipe your network settings in iOS

Posted in Apple, best practices, botch by commorancy on July 15, 2017

I’ve been recently trying to solve a problem with T-Mobile which ended up a bust because of the absolute sheer uselessness of T-Mobile staff about the iPhone and Apple Watch features. I will write a separate rant about that entire disaster, but let me lead with this rant that’s a little more critical. Let’s explore.

Apple’s iCloud

What is this thing? It’s a way to store settings and various data in Apple’s network cloud storage. This seems like a great idea until you realize what Apple keeps ganging up into this storage area. Then, you might actually think twice about using this feature.

While you might realize that Apple iCloud service will backup your photos and other data stored on your iPhone, it also stores other things you might not realize, like your WiFi network passwords, your Safari logins and passwords and various other sensitive data. What that means is that if Apple’s iCloud is ever compromised, your passwords could be completely captured by a hacker. Depending on whether Apple has stored this data encrypted strongly or not (probably not), you may end up having to change every password you have ever typed and stored on your iPhone.

Now, while that is a security problem, that’s not the problem that this article is intended to address. Let’s continue.

Apple Geniuses Are Anything But

I was recently talking to an AppleCare staffer who, when trying to solve my T-Mobile problem, requested that I wipe my network settings on my iPhone. I explicitly asked this staffer if it would also wipe my iCloud passwords. She, of anyone on this planet, should have known the answer to this question working for Apple. Unfortunately, I have very quickly learned that Apple is now hiring the lowest grunts of the grunts who simply don’t give a shit nor do they even understand the technology they are hawking. Apple, train your staff. Which leads to …

Never, Ever EVER wipe your network settings on any iOS iCloud device

No matter how much anyone begs or pleads you to do this, tell them, “NO”. And, if anyone ever tries to do this to one of your devices sharing a single iCloud login, you need to grab the device back from them PRONTO and stop them.

The answer to my question I asked Apple is that wiping network settings on your phone does, in fact, indeed wipe all of your network settings in iCloud! Why is this important? If you have multiple devices sharing your iCloud ID and settings, after wiping a single device, all of your WiFi passwords are also wiped for ALL other iCloud devices. This means that every single iCloud device suddenly and explicitly drops its WiFi connection.

This also means you will need to go back to each device and manually re-type your WiFi password into each and every device. This is the only way for the device to log back into iCloud and relearn all of its knowledge of all newly recreated settings.

This is an absolute PAIN IN THE ASS, Apple! So, if anyone ever asks you to wipe your network settings on your iPhone or iPad participating in iCloud, don’t do it! Note that even signing out of iCloud and wiping may cause the same problem once you log it back in. So, I wouldn’t even try this knowing Apple’s crappy network designs. Simply tell the person asking, “Not only no, but hell no” and have them figure out another way to resolve whatever the problem is.

So, there you have it.

Rant Time: iOS 9.1 and iCloud Backup == Fail

Posted in Apple, botch, business by commorancy on October 27, 2015

icloud_icon_brokenThis rant will be relatively short and sweet. I recently upgraded my iPhone to iOS 9.1. Not only were there some stupid issues around their new and improved upgrade process, iCloud backup is entirely broken. Let’s explore.

Pre-upgrade problems

Apple has introduced an upgrade after-hours process. What that means is that you need to agree to some terms and then the iPhone will upgrade between 2AM and 4AM as long as your phone is plugged in. I thought, “yay” until I got the agreement screen at which time I promptly yelled, “what the hell?”. Let me explain…

Apple forces on top of all else this automated upgrade agreement screen. It even disables the home button so you can’t get out of that screen by accidentally pressing the home button (like that would ever happen). That means you’re firmly planted on that screen (or so it seems). Anyway, on the agreement screen, you have to type in your Apple login credentials to verify you and to help you with that process, the iPhone conveniently pops up an on-screen keyboard like it typically does. Except, the Apple developers forgot one crucial detail. They forgot to give you a way to get rid of the keyboard when you’re done. Pressing the Enter button at the bottom right of the keyboard does absolutely nothing. The keyboard remains firmly planted on top of, you guessed it, the submit button. This means you cannot press the submit button… and, you can’t press the home button… and, you can’t do anything else.

So, now you’re literally stuck. You can’t press the submit button to complete the action and you can’t get out of this screen, or so it seems. I decided to take matters into my own hands. I pressed and held the power button until the Slide to Power Off slider appeared. Lo and behold, doing this actually made that screen go away. This entire debacle should have been my warning. But noooo. I didn’t listen to that little voice saying not to upgrade now.

Can’t use Automated Update

So now that I forced my way out of that screen with the power button, there is no way to go back in and resume the process. You’re probably wondering why I might want to do that? I had planned on hooking up a bluetooth keyboard to the phone so that on screen keyboard would not present. This would allow me to enter the data and then have access to the submit button, but noooo. Can’t make it that easy now can we Apple? So, I performed the upgrade in the normal way, by going into Settings=>General=>Software Update and used the standard method.

iCloud backup and 9.1 fail

Turn Off & DeleteTo a lesser degree, I had this same problem in 9.0.4 (or whatever the last 9.0 version was). When I attempted to backup my phone to iCloud, for whatever reason the iPhone decides to back up every app on your phone by default. Mind you, I have several gigs worth of apps on my phone on top of the 15G or so of images/videos in my library. I spent a good day working on getting my iCloud backup working on 9.0.x. It took me the better part of several hours working through stupid Settings app bugs just to get all of my apps excluded from backups. Let’s understand that Apple requires you to manually disable each and every app separately from being backed up. Let’s also understand that in order to do so, each time you click to green slider to the OFF position, you have confirm a popup that asks ‘Turn Off and Delete’ for every single app separately. Let’s consider that my phone has hundreds of apps installed. So many apps, in fact, that Settings crashes about 1/4 of the way through the ‘Turn Off and Delete’ confirmation banners. It’s an arduous task at best and it’s frustrating and aggravating at worst.

IMG_1821Yet, rolling into 9.1, Apple promptly reverts everything I spent 1-2 hours doing and now defaults back to turning every app ON (see left image) for backup yet again. How do I know? I get that very annoying ‘Not Enough Storage’ notification on my lock screen. I spent valuable time setting all of that up and Apple promptly forgets my settings. The very definition of bad user experience (UX). Instead, this time I can’t even stop the backups of any apps. Apple only gives 5GB of data storage for free. I had all of my devices comfortably making backups on iCloud using maybe 3.1GB total (4 devices), after the excruciatingly aggravating task of finally excluding all of the unnecessary crap that Apple insists on including. Perfect… until 9.1.

Now, I’m in a catch 22. I can’t make a successful backup because iOS continually resets all of my apps and forces me to back up everything to the iCloud the first time. Yet, iOS won’t allow me to change settings to deselect the apps because it must have a successful backup first. FAIL. You can go try to deselect apps, but that’s all for show. It doesn’t actually work. Oh sure, the green ON buttons turn OFF, but it’s not as if that actually works. It doesn’t respect that those apps are now OFF and the backup fails. Once it fails, all of those buttons you’ve spent tons of times clicking to OFF will all be automatically reenabled after the backup failure.

I have no idea what Apple was thinking here, but they clearly had their heads in the iClouds. This problem has gotten progressively worse with each release and has culminated in iCloud backup being entirely unusable unless you feel the urge to spend at least $1/mo for 50GB of storage so you can work around Apple’s stupid bugs. I have no intention of working around any developers bugs by spending money. Either provide workable functionality or don’t. But, there is no way I will ever spend money to a company to work around bugs in software. Apple, if you really want to force us to pay you to get more than 5GB, then just charge us up front for any space issued. Don’t beat around the bush by introducing bugs that make the freebie you’ve given become worthless. Let’s just be honest here.

If this is about spending yet more money with you to get people to buy into your iCloud storage, then just tell us that’s what you want. Don’t force us to go buy more because you want to force everything on our phones to back up. That’s not how you do it. Just change the terms and send everyone a notice that the 5GB storage you’ve issued us is no longer free and at the end of the month you lose it or you pay for it. Just tell the consumers what you want. You don’t need to do it by introduction of bugs that forces phone owners to backup everything on their phone.

Seriously… 5GB?

In this day and age when Google is giving practically terabytes of storage for free, Apple can only afford 5GB a month? Really? How much money does Apple make off of their products and they’re going to be that stingy with storage? On top of that, they force you to backup your entire 16/32/64GB phone over to iCloud. Not only is that stupid from the 5GB free perspective, it’s just asinine that I can’t control my bandwidth to this service. Seriously, I don’t want to send over 10-20GB of data across my network bandwidth. I want to control what I send and how much I send. Since I can no longer do that…

Buh Bye iCloud Backup.. it was nice knowing ya!

I’m done with iCloud backup. Not only is it stupidly designed, what real purpose does it serve at 5GB? I can backup my entire phone’s contents on iTunes on my local machine(s) as many times as I wish. There are no bandwidth constraints or disk space issues. Yet, I can barely backup my contacts on iCloud at 5GB. I have no intention of dropping $1/mo to get to 50GB, which is still only a pittance, let alone $10/mo for 1TB. Who knows how secure the data really is in iCloud? One breach and Apple will be run out of town on a rail.

I’m tired of dealing with Apple’s stupid developers who can no longer code their way out of a paper bag. I’m tired of dealing with bugs that shouldn’t even exist on a device that used to be the most intuitive device built. Now it’s a device that is merely following behind Android’s, ahem, innovation. So, I’ll happily head back to the time before iCloud existed. I’m done with that service for backups. I prefer to keep my backups local anyway. Buh Bye iCloud backups.

Apple, figure it out !

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Tingle or vibration from the back of the iPad while charging

Posted in Apple, ipad, ipod by commorancy on August 24, 2012

You may or may not have noticed, but if you run your hand along the back of the iPad  (or even an iPod touch) while it’s charging, especially when using a wall power adapter, you may notice a vibration or tingle sensation on your hand. You might be wondering what it is. This article is short and sweet, so let’s explore.

Charging your iPad

When you plug your iPad into a wall outlet (or any charger for that matter), you would think the current should go into the device alone. Well, it doesn’t. Some of the charge is dispersed along the metal case by design. Here is a comment on Apple’s forum quoted from Apple’s support team regarding this issue:

There is measurable AC voltage across the external metal parts when an iPad charges. The measured voltage is within the SELV (Separated Extra-Low Voltage) limit, which means that the iPad is safe to touch. Additionally, the touch current is within the safety limit according to UL/IEC 60950 (Safety of Information Technology Equipment).[1]

So, there you have it.  This is by design and nothing to be concerned over.  Although, what Apple should have done is take that current being dispersed onto the case surface and run it to an LED to soak it up so you feel nothing.  Of course, that means the iPad would need an external LED, but it wouldn’t be a bad thing to know when the device is charging without having to turn it on.

Checking your iPad with Apple

Note, if you get anything more than a mild sensation from the back of the iPad, then you should take it back to Apple.  The current you feel from the back should be minuscule.  If you see any sparks or feel anything more than a slight vibration, your iPad might be electrically defective.  If you’re unsure, take it to Apple and have them check it out.

So, there you go.

[1] Apple’s Discussion Forum Comentary on this issue

Bad Operating System Design Ideas Part 1

Posted in Apple, Mac OS X, windows by commorancy on November 6, 2011

Here is a new series I am putting together.  While we all need to use operating systems every day, there are lots of stupid ideas that abound on these devices that some developer thought would be ‘cool’.  Let’s explore these design ideas and why they’re stupid.  Let’s start with one company that people seem to think can do no wrong.. Apple.  Yeah, I could start with the easiest target, Windows, but I’ll save the best (er.. easiest) for last. 🙂

Apple isn’t immune

Spring Loaded Folders

Apple’s OS X most definitely has some quirky and, frankly, stupid design ideas that simply need to go away.  For very good reason, the first on this list is spring loaded folders. This is one design idea that breaks EVERY UI rulebook.  This functionality moves windows around under the cursor to unexpected places during, of all times, when you’re about to drop a file or folder on it.  It’s almost like some kind of bizarre practical joke. I mean, if this isn’t the absolute worst idea, I don’t know what is.  I’m not even sure what they were thinking at the time of conception, but windowing operating systems should never ever move windows or cursors automatically.  Let the user move things if they want them moved.  Worse, the idea of spring loaded folders has nothing at all to do with moving the windows around.  The spring loaded folder is supposed to open a folder when you are dragging and hovering over to the top of a folder name.  While opening a new window in the middle of holding drag-and-drop operation may seem like a great idea, it’s really obvious why this UI concept doesn’t work:  it will lead to dropping folders into the wrong place.  I don’t even want to say how many times I’ve inadvertently lost folders and files as a result of spring loaded folders. Yes, at least you can turn it off and it should be off by default.

Android isn’t immune

There is no easy way to manage running applications (at least not in 2.2) or really any other settings.  You have to dig through the ‘Settings’ area to get to Applications and then manage them from there after a few drill downs.  Same with most settings.  This is a mobile device.  These things need EASY and FAST access.  Digging through 5 menus to get to the Bluetooth area is both wasteful and dangerous while driving.  Let’s get these things front and center with one click.

IOS isn’t immune

Dragging icons from screen to screen to move them is near impossible.  Most times it drops onto the current screen at the edge.  You then have to pick it up and drag it again.  It would be far simpler to show a representation of all of the screens at once and then drop it onto the screen you want it on.  You can then put it in the exact location later.

Windows isn’t immune (but who said it was?)

When you’re hovering over a scrollable area of an Explorer window, you have to click to activate before you can scroll.  The trouble is, there is no empty place to click that doesn’t activate something.  If you’re hovering over the folder area, whatever you click on will activate.  If you’re in the files area, the same thing.  This is magnified when the Explorer window also happens to be a file requester.  So, you’re trying to scroll to the bottom of the files area.  If you click anywhere in the files area, it will fill in the filename with the file you have just clicked.  Annoying.  I don’t know why Windows can’t just realize the mouse pointer is over that area and activate at least the scrolling part.  There really should be no click necessary.

Why Windows can’t remember my folder settings in Windows 7, I have no idea.  Getting rid of the Quick Launch bar, bad idea.  Turning the ‘Start’ button into the ‘Windows’ button, stupid (at least from a support perspective).  Can we at least keep some consistency from one OS to the next?

These are my initial pet peeves.  There are tons more that have yet to be documented.  I will highlight these in part two of this series.

Enjoy (and comment if you have peeves of your own).

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